PDCAtracker

Support

How can we help?

Most answers are right here. If yours is not, send us a message below and we reply by email.

Quick answers

I can't sign in.+
On the sign-in page, tap "Email me a magic link" and we send a one-tap sign-in to your inbox, no password needed. To set a new password, use "Forgot password?" on the same page. Nothing arrived? Check your spam folder, and make sure it is the email you signed up with.
When will I be charged?+
Not during your free trial. New accounts get 30 days free, and readers of Standards Over Moodsget 90 (150 on the annual plan). When the trial ends, your plan starts and the card on file is charged, unless you cancel before then. You can turn on a "Trial ending warning" email in Settings, under Notifications.
How do I cancel?+
Open Billing in the app and tap Cancel subscription. It takes a couple of taps. You may be offered a pause or a cheaper annual plan, but you can skip it and cancel right there. Cancel during the trial and you are never charged. Cancel a paid plan and you keep full access until the end of the period you already paid for.
Can I get a refund?+
Subscription payments are not refunded, as the Terms explain. Cancelling stops the next charge, and you keep access until the end of your paid period. If a charge looks wrong to you, pick Billing or cancel below and we will look into it.
How do I change my card or get an invoice?+
Open Billing and tap Manage billing. You can update your card and download every invoice there.
My 90-day reader trial did not apply.+
The reader trial unlocks through the "See your reader offer" button in the book's download email. Signing up straight on pdcatracker.com starts the standard 30-day trial instead. If that happened, pick Reader trial below with the email you use on PDCAtracker, and we will put it right.
My daily reminder is not arriving.+
Go to Settings. Under Notifications, check that Daily reminder is on and set to the time you want, then check your Timezone at the top of Settings, because reminders follow it. Still nothing? Look in your spam folder and mark us as not spam.
Can I use it on my phone?+
Yes. It is a web app you add to your home screen, no app store needed. On iPhone, open it in Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome, tap the menu, then Install app.
How do I export or delete my data?+
Both are in Settings. Data export gives you a full backup file of everything, or this week as a PDF. Delete account removes your account and your entries for good.

Still stuck? Write to us